Policies, Terms, and Conditions

Shop Policies

Payment

Making your purchase EASY, is one of my goals. I offer a variety of payment options including Paypal.

 

All payments must be complete and in full before your order will be created and/or shipped.

Shipping

*****Please NOTE: You are responsible for providing an accurate shipping address. If you realize a mistake in the shipping address provided, please contact me immediately and I will correct the mistake ensuring your package goes to the correct location.

 

In the event that your package is returned to me, you will be charged additional shipping fees and possible reprocessing fees. Please double check your shipping address before placing your order to ensure your information is correct, and that your package will be delivered accordingly.****

 

SHIPPING METHODS

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I ship all of my products through USPS. Most packages will be shipped USPS priority mail. All orders within the US to come with tracking information.

 

All orders valued over $100 do also come with shipping insurance.

 

ORDERS OUTSIDE OF THE US

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Please be aware that you may be responsible for any customs fees that your country may charge. It is up to you to look into these fees ahead of time as they do vary by country. I will NOT falsify customs forms in any way to reduce your customs fees.

 

Most orders will ship with USPS Priority (6-10 day) or Express (3-5 day) mail. Both of these options do come with tracking information. For some orders, I can also ship first class, but there is no tracking information and no guaranteed delivery time frame.

 

I do the best I can to help you through the shipping process, but please be understanding that once it has left the US, I have no power to track it down and it is solely in the hands your country’s postal service.

 

** A note on CUSTOMS with international orders!! Please understand that customs delays are VERY common! It can take up to SIX WEEKS for your package to clear customs. I recommend following your tracking information carefully and contact your postal system if you feel there is a delay. You may be able to pay any additional customs fees over the phone or online to expedite the customs process.

 

ITEMS DAMAGED IN SHIPPING AND/OR LOST DURING SHIPPING

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I have not yet had an item go missing or arrive damaged. This is not to say that it could never happen.

 

In the even that your item arrives damaged I will remake what has been damaged and send it to you ASAP. You will be responsible to the additional shipping costs. However, since I mail most of my products via USPS priority mail they are most likely insured. You will need to file the insurance claim to receive compensation for the costs involved. You may also pay for additional insurance prior to shipping if you feel the need for additional protection.

 

I include tracking with all my packages shipped. This will tell you and me where you package is during its delivery process within the US. If a packed shows that it has been correctly delivered via this tracking system, no replacements or refunds will be given.

Refunds and Exchanges

GENERAL PURCHASES

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Your satisfaction is guaranteed. If you are not happy with your purchase I will refund the purchase price and you keep the item you ordered. I do this so you have no additional cost or steps in this process. Refund requests must be made in writing and within 30 days of your purchase. If you decide you are not satisfied with your order, send me an Etsy Convo and I will address your needs quickly.

 

I only ask in return that you come to me first and express to me why you are not happy with your purchase. This will allow me to correct any unknown issues.

 

Custom orders are exempt from this policy. Please read the following policies regarding custom orders.

 

REFUNDS & EXCHANGES on CUSTOM ORDERS

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Wedding, holiday parties, and special occasions are huge! I understand that you are trusting me with one of the most important elements of your special event. I treat every order as though it was for my own special occasion.

 

Due to the nature of custom orders, refunds of completed products are not available. PLEASE read your proof carefully!

 

Spell check is not reliable and I am not responsible for any spelling or grammatical errors that are not caught! Since everyone is different I will not question how you would like to word something on your invitation, so please read your content carefully!

 

If you change or cancel your order before it has been printed, you may be responsible for paper restocking and design fees. These fees will be assessed on an individual basis.

 

What you see on the final proof that you approve is what goes to print. However, if a mistake is made on my end and spelling differs from the final proof that you approved, I will gladly correct the error with no fuss.

 

Once a proof has been approved through the proof approval form any revisions, error corrections and/or preference changes will be deemed “new work” and invoiced in addition to current project fees.

 

DIGITAL ITEMS & Grimiores

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There are no refunds or exchanges on digital items and products.

All sales are final on Grimoire and Books of Shadow

Additional policies and FAQs

HOW DO I ORDER?

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Go to my shop and browse my design!

 

When you find a design that is perfect for your needs, order it in the quantity you need. Small quantities will be created and mailed out within a few days. Larger quantities will require more time to create.

 

If you order in quantities above 20, I will message you directly to discuss my requirements and the due date.

 

If you are ordering a custom printed design, simply add the details of your event to your order in the “Note to Elegantly Haunted” section of your order form. Please include all the information for your event and proofread the information provided.

 

Before I begin printing custom items, I will send you a proof for your approval. After you approve all the details I will begin work on your order.

 

OR, if you find a design that requires more customization than is offered in the product listing, the following procedure will be followed.

 

  1. Decide on a design you like the best then click on the “Ask a Question” button or “Request a Custom Order”.

in your message to me, please include:

– How many do you need?

– What is your due date/When will the invitations need to arrive?

– Any changes from the listing that you might be interested in such as a change to the paper color, paper type, invitation type (i.e. The all in one style or pocket style)?

– Any other details you feel are pertinent.

 

  1. I’ll get back to you with a quote and a composite if you are making significant changes. You will also receive from me an estimated date of delivery. Make sure you go to your settings page and turn on your email notifications. This way you get my messages when I return your message.

 

*NOTE* Keep in mind that all paper colors are digital representations. The color that you see on your screen may vary from computer to computer. A great example of this is the color fuchsia, on some screens this color will look red. Some subtleties are not always picked up by some monitors or phones.

 

  1. I’ll put up a custom listing for your order with a composite of your design. Once you approve of the design you will then pay for your order. Once your order payment is complete, I will begin work on your order as scheduled.

 

Any changes after this point to the paper, colors, party info, etc. will be subject to restocking fees. You will be responsible for the cost of all non-returnable products. Changes to the quantity of the ordered beyond this date may also incur additional fees and longer time requirements.

 

Please double check that the quantity you are ordering is what you actually need. I always recommend ordering extra invitations, save the date cards, and accessories, at the time of your order to be safe.

 

  1. After I have finished your order, I’ll mail it to you. It’s that easy.

 

WHAT IS YOUR PRINTING PROCESS?

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Everything is done in-house.

 

I do not use any outside printing sources. Everything is done in-house and each print receives my personal attention and QC.

 

By creating everything in-house, I ensure that each product is handmade in the USA and that quality is maintained.

 

CAN I GET A PRINTED PROOF?

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Yes. If you would like to request a physical proof of your custom invitation composite to review in person prior to receiving the full order, you will be charged an additional $5.

 

You will need to notify me of this preference at the time of your order so I can factor this fee into your order details and cost. Keep in mind that this will also add time to your delivery date. Otherwise, all custom orders will receive a digital proof.

 

HOW LONG DOES THE PROCESS TAKE?

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It depends on the size of your order and the number of orders I have in queue. Small orders of 10-20 take only a few days while larger orders can take several weeks.

 

Since I work directly on each and every order, I do require more time than if I were to send your items to a mass produced printing press.

 

Traditionally orders of 100 or more taking about 3-6 weeks while most orders in smaller quantities take a few days up to one week.

 

CAN YOU DESIGN ME SOMETHING COMPLETELY CUSTOM?

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Of Course!

Custom orders are always welcome! Any design that I determine to be significantly different than what is already listed (a total layout redesign) will be charged a design fee of $25 per hour of design time. Most custom layout designs take about 2-3 hours total and the designing process will be scheduled according to my workload.

 

*Changes in colors, fonts, & graphics is NOT considered custom design work.

For custom designs, I require a $50 deposit before I begin the designing process.

 

The designing process is a very detailed process – so please be very thorough and specific in what you need and want. If you have photos as design references, including fonts, colors, styles, etc. please be sure to include this information with your order. This is the only way I can get a specific idea of what you want to be designed. Telling me you want something that is “elegant, romantic or pink” doesn’t provide enough information.

 

Custom designs are not for everyone or situation. You will need to be very detailed so we can communicate clearly and effectively.

 

HOW MANY REVISIONS DO I GET?

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I don’t like to limit the number of revisions made to custom orders, but I must. In the initial designing process, we will go over your needs and desires in detail. This attention to detail should eliminate the need for revisions.

 

However, I allow 2 revisions to custom designs. After two revisions, I charge a $15 fee for any additional revision.

 

Please look over the design and info carefully before approval. Make sure everything looks appealing and correct. This will save you a great deal of time and money in the end. Any major revisions to the entire suite or completely redoing the wording of the invites may result in a revision charge and/or additional design fees, depending on difficulty and degree of the change(s).

 

You will be notified of any additional charges before the changes are prepared.

 

WHAT HAPPENS IF I CHANGE MY MIND?

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Once your order is made, it is really difficult to change the components. Many items are specially ordered in accordance with your preferences, needs, and desires. Some paper items and hardware are non-refundable, exchangeable, or returnable. This directly effects changing the paper colors, sizes, quantity, and design.

 

If you change your mind, you may be responsible for paying the cost for some or all of the materials ordered. This is determined on a case by case basis – and will depend on the materials in question.

 

CAN I GET EXTRA INVITATIONS AFTER YOU PRINT & SHIP?

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I always recommend including a few extra invitations with your order. You never know how many more will need!

 

I often get requests for 5-10 more invitations after I have sent out an order. While this doesn’t seem like a large request, I don’t always have enough supplies remaining or available to accommodate. There is also the issue the time needed to complete additional quantities.

 

It is in your best interest to make sure you have everyone accounted for on your list before giving me the final order number.

 

 

RUSH ORDERS

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I define “Rush orders” as any order that needs to get to you faster than the quoted/scheduled and the reasonable & customary time frame. Rush orders are also subject to the order and delivery of your specialty/custom paper and embellishments.

 

Rush orders will incur a $50.00 rush order fee as well as expedited shipping fees. Placing a rush order means that your order is moved to the top of my priority list for design and printing.

 

Also note, that since I will be working diligently to complete your order, I may not be readily available to respond to messages and inquiries quickly. However, you will be first on my list to contact during my regular business hours.

 

I will determine the reasonable & customary time frame of your order when your order is placed, this is the time frame of when your items must arrive. Please keep an eye on your messages so you can reply to me when you are available.

 

Delays in message replies, proof approving and/or making considerable changes to your designs, will result in delayed creation and shipment.

 

CAN YOU RUSH A WEDDING ACCESSORIES? Place Cards, Bouquets, Décor, etc.

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Yes, and the same limitations and costs apply to wedding accessory orders as standard & custom orders.

 

CAN I PRINT MY INVITATIONS AT HOME?

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At this time, I don’t offer digital downloads on invitations or stationary.

 

COLOR & DISCREPANCIES

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Printed colors may vary from what you see on your screen compared to your digital proofs. As mentioned previously, different monitors convey colors differently and will not always show subtleties. This depends on your screen settings and other technical factors.

 

I make every effort to ensure the closest color match for your order. I also make an effort to clearly describe the color scheme with every product listed.

 

When requested I also send out hard copies of custom design for approval. Hard copy approvals/proofs will come with an additional fee of $5 for each variant in the color proof requested.

 

RESERVED ORDERS

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See something you LOVE but can’t purchase it right now?

 

I am happy to reserve an item or items for you with a 50% non-refundable deposit. This will hold your item for 30-days. The deposit will be applied to the total purchase price of your order. Your purchase will not be mailed until the full purchase price and applicable fees are paid.

 

Your product(s) reservation will be bundled into 2-seperate “custom” orders. The first will be your deposit amount and the second will be your remaining balance and will include any shipping & handling fees.

 

If you fail to complete the purchase of your item within 30-day the item(s) will be placed back on Etsy and you will lose your deposit.

 

Extensions may be granted at the digression of the shop owner.